A Discussion on New Technology I just had to cancel a blood test appointment. It was my fault as I'm trying to carry details of too many things in my head at one time. They rang me in the evening while I was snoozing, woke me, gave me results, arrange…
I just had to cancel a blood test appointment. It was my fault as I'm trying to carry details of too many things in my head at one time. They rang me in the evening while I was snoozing, woke me, gave me results, arranged a new test date and then left me to wake up. It wasn't until later that my brain oozed into action and I realised I'd just agreed to an appointment I couldn't attend. They have a new system at the GP where you use a new internet system to book appointments. The only problem is that amongst all the NHS clutter of various systems and apps I can't find it. I think I did eventually find the right link but there may be a delay in conforming my ID and when I do get signed up I may have to wait two working days for action. As the appointment is on Wednesday I can't wait two working days.
In the end I rang to talk to a receptionist. After all, with this new system all the phone lines will be free won't they? Ha ha. I was, at 8.58, number 16 in the queue. So much for that. So I went on the old online system and cancelled the appointment. I can't book a new appointment online as there are none for three weeks, but if I ring up for an INR test they will fit me in next week. They don't seem to have accounted for INR tests with the online system. I mean, why would you? If you are spending millions on software you wouldn't bother getting it right, would you?
I'm getting the idea that our old friend, the "New and Improved" system is back and, as usual, only one of the two things. As this one isn't "Improved" it must merely (as so often) be "New".
Has anybody else tried it? If you have, can you tell me how it is an improvement on "the app", which I never used, and how this was an improvement on the SystmOnline set-up, which I still use (despite the trendy mis-spelling). And, of course, is any of this expensive technology an improvement on ringing and speaking to a receptionist?
No comments:
Post a Comment