What Happened Today?

quercuscommunity

Sep 29

Let's see . . .

I have a complaint about work, but I won't make it here. It's a good job I have little choice or I would have walked out a couple of years ago. Working for other people, particularly other people who won't invest in decent equipment, has a short shelf life and if I were younger and fitter I would have gone ages ago. Slow, second-hand computer, rudimentary camera, toxic work atmosphere. I would, I confess, have walked out two years ago if I could. I still, as plans stand, have just over a year to go. It's going to be hard.

I spoke to my rheumatologist today as part of a routine telephone appointment, asking about getting a blue badge, which would make my life easier. I am now booked in for an X-Ray and consultation with a knee specialist. All I want is a blue badge. Give me a disabled parking bay and I will be happy. With that I can start going places again. Next year, after I retire, I can start the X-Rays and stuff. This year I just want to be able to park next to my destination, not quarter of a mile away. Is it too much to ask?

Got home to find that Royal Mail had tried to, deliver a parcel again. They tried yesterday and I used the website to rebook the delivery - tomorrow. So today I rang. Couldn't get past the robot gatekeeper until I made several deliberate errors and they said they would get help for me. Estimated wait time to talk to a human being (with no guarantee of intelligence, even then,) was 50 minutes. That's right, even after selecting the phone option you are still one robot and almost an hour away from being able to speak to someone. At that point they thanked me in advance for my kindness and consideration towards their staff who are doing their best. That was just about guaranteed to make me sarcastic and, not wanting to spend an hour hanging on the phone, I left. This, of course, is exactly what their system wants you to do.

I have registered a complaint and have to wait 72 hours for contact. This may or may not include Saturday and Sunday. They probably don't count them in the 72 hours.

Of course, if my suspicions are correct, this is all caused by Spink the auctioneer, who have sent my package to my billing address rather than my delivery address. They have done it something like four times in eight purchases. Once I was in when they did it. Other times I have had to pick it up from the letter office before going to work, or arrange a redelivery. It's just another aspect of modern life - nobody offers good customer service these days.