[New post] Why is human-centered design so important in a post-pandemic world?

Abigail Bassett posted: " These days, providing exceptional convenience is the rule rather than the exception. So, in this high-touch era, how can companies continue creating a brand-differentiating customer experience? One way is by designing emotional experiences that put human" ABIGAIL BASSETT Why is human-centered design so important in a post-pandemic world? Abigail Bassett Oct 27 These days, providing exceptional convenience is the rule rather than the exception. So, in this high-touch era, how can companies continue creating a brand-differentiating customer experience? One way is by designing emotional experiences that put humans at the center. That was the topic at a recent Fast Company Innovation Festival panel hosted by Capital One. The event convened a panel of business leaders to discuss the principles of human-centered design and to explain how businesses can use them to build deeper relationships with customers, unify their digital and physical strategies, and keep up with ever-shifting consumer behavior.  Read more and watch the full panel that I moderated at the Fast Company Innovation Festival in New York. Comment Like You can also reply to this email to leave a comment. Unsubscribe to no longer receive posts from ABIGAIL BASSETT. Change your email settings at manage subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://abigailbassett.com/2022/10/27/why-is-human-centered-design-so-important-in-a-post-pandemic-world/ Powered by WordPress.com